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Support Executive Level 1 - 1 position (Kathmandu)

Responsibilities (not limited to):

• Provide individual instruction and/or training to users on new or updated technologies,
• Performs routine technical assistance and maintenance duties,
• Maintains and updates record keeping system,
• Answering phone calls,
• Providing a basic level of technical assistance to clients and customers,
• Gathering client information about technical issues,
• Helping clients and customers identify the technical issues,
• Troubleshooting minor IT issues,
• Referring customers and clients to higher levels of Support Personnel,
• Collaborating with Support Personnel to determine technical solutions,
• Providing remote support to clients,
• Performs miscellaneous job-related duties as assigned.
• Involve in trainings.

Requirements:

• Database Knowledge working on real projects for around 1 year.
• Strong Knowledge of Diagnosing and Troubleshooting Technical Issues.
• Leading the Support Team.
• Should be able to work under pressure.
• Collaborating with Cross-Functional Teams.
• Should have knowledge of Inventory, Accounting, and POS billing.
• Should be able to work in off hours.
• Two-wheeler is a must.

Salary: Negotiable

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